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Molly Bears Frequently Asked Questions

Molly Bear with Glasses on Laptop
WHAT IS A MOLLY BEAR?

A Molly bear is a weighted teddy bear made to the specific weight of the baby that passed away. We provide a way to fill the empty arms of a family in need. Molly Bears makes bears for families enduring the loss of a baby from conception up to 12 months of age.

HOW CAN I GET A MOLLY BEAR?

To order your Molly Bear please fill out our order form. Please make sure you've created your free Molly Bears account first as it's required to place an order.

WHERE CAN I READ ABOUT MOLLY BEARS TERMS AND CONDITIONS?

For order information and other legal content, please refer to the Molly Bears Terms & Conditions page.


HOW CAN I HELP?

First and foremost we need donations. Without donations, we cannot continue to fill arms with desperately needed Molly Bears. For a complete list of ways to support Molly Bears visit our Ways to Support page.

HOW LONG WILL IT TAKE TO GET MY MOLLY BEAR?

We currently have a approximately 4 to 6 month wait to receive your Molly Bear from the date you placed your order.

HOW CAN I CLEAN MY MOLLY BEAR?

If your Molly Bear is dirty, use a pin drop of soap and water on a rag. Scrub it up. Once it's dry it might be crunchy. Use a just wet rag. Using a new dog brush is also a good idea to make it fluffy and cuddly again.

If your Molly Bear has a belly patch with the nap. You can also scrub it up, but it will make it pilly. Once it's dry, carefully go over it with a razor. AVOID the edged where the thread is. If you cut a thread, the whole patch may come off your Molly Bear if pulled.

CAN WE DESIGN OUR MOLLY BEAR?

There is a section on the order form for special requests. We ask that you limit the number of requests to two (2) items. Please know that we try to fulfill as many requests as possible. However, as part of our Terms and Conditions, "Molly Bears creators/artist have the right to create your bear with their own interpretation of special requests." Sometimes specific patches, embroidery or  bear shells are not available when your order is in production. Additionally, all of our bear shells have weight restrictions, so it is possible that you may see a bear shell or decor item that you love, but it will not work for the weight of your angel. While we cannot guarantee special requests, we will do our best to match your special requests as best we can. We do guarantee that the weight of your bear will match the weight of your angel to the closest half ounce.

WHAT SIZES ARE THE MOLLY BEARS?

Molly Bear Sizes:

  • Tiny Micro: 3 inches holds 0.5 ounce to 2 ounces
  • Micro: 8 inches, holds 2.5 ounces to 1 pound 4 ounces
  • Small: 12 inches, holds up to 3 pounds
  • Medium: 15 inches, holds up to 5 pounds
  • Large: 18 inches, holds up to 10 pounds
  • XLarge: 20 inches, holds up to 14 pounds

*Please note, lengths are listed only for comparison purposes. We cannot match the length of your angel with the length of the bear shell. Our guarantee is that the bear's weight will match the weight that you provide to us, to the nearest half-ounce.

WHO CAN RECEIVE A MOLLY BEAR?

A Molly Bear is provided to parents coping with the death of a baby from conception up to 12 months of age. Our policy is to provide one Molly Bear, per angel, per family through our waiting list and hospital program. After your Molly Bear is received, a Molly Bear Reorder can be placed for any family member.

MY FRIEND/RELATIVE RECENTLY LOST THEIR BABY. CAN I SIGN THEM UP FOR A MOLLY BEAR?

No, all orders must be placed by the parent of the angel. Although we know your heart is in the right place, a Molly Bear is a very personal choice. We require that the parents in need of the bear fill out the order form personally.

I'D LOVE TO VOLUNTEER TO HELP MAKE MOLLY BEARS. HOW CAN I DO THAT?

If you'd like to become a Molly Bear Artist or support us with inserts please fill out our Volunteer Application.

HOW DO I TRACK MY MOLLY BEAR ORDER?

If you were not logged into your account at the time of an order being placed, you may not see your Molly Bear order(s) under "My Orders" in your account. To link your order to your account, please fill out our contact form and let us know your name, username, Email address and what order(s) you're missing and we'll link your missing orders.

I LOST MY BABY MANY YEARS AGO. CAN I STILL ORDER A MOLLY BEAR?

Yes absolutely! Please signup for a bear. We would love to fill your aching arms. There is no time limit on grief. We've made bears for people who had losses 30+ years ago. They found their bears very comforting.

HOW DO I MAKE A DONATION?

To view the many ways you can support and donate to Molly Bears, please visit our Ways to Support Molly Bears page.

DO YOU ACCEPT DONATED TEDDY BEARS?

We do accept donations of teddy bears. They must be new, unused bears with the tags still attached. They can not be bears that still have tags but have been "sitting on shelves" for any length of time. If we receive bears that are new, but unusable (Example: Beanie Babies, jointed bears, or bears with "connected" or "sewn shut" arms and legs) we will donate them to a local Fire Department or Women's and Children's shelter. If we receive bears that are used (Example: Has stains, sticky spots, squashed or "loved" look) we will have to dispose of them. We can not gift a Molly Bear to a family that is used. We like to tell people, "If you'd like to see this bear arrive at your house as your 'Molly Bear,' then it would most likely be a perfect donation."

I LIVE OUTSIDE THE UNITED STATES. CAN I GET A MOLLY BEAR?

You most definitely can receive a Molly Bear in honor of your Angel. Internationally shipping costs can be quite expensive. We do not make any profits from the shipping fees that are charged. Additionally, all Molly Bears can be inspected by your countries customs agency, and at their discretion and/or charge a fee for inspection. We have no control of these customs charges, and if it applies, you are responsible for pay this this to your customs agency.

I NEED TO MAKE A CHANGE TO MY ORDER. HOW CAN I UPDATE IT?

Please Contact Us and provide your order number as well as the information that needs to be changed.

WHY ISN'T MY MOLLY BEAR ORDER SHOWING UP IN "MY ACCOUNT" AREA?

If you were not logged into your account at the time of an order being placed, you may not see your Molly Bear order(s) under "My Orders" in your account. To link your order to your account, please fill out our contact form and let us know your name, username, Email address and what order(s) you're missing and we'll link your missing orders.

Have More Questions? Contact Us